客户服务
Chatmate是一个AI客服聊天机器人平台,旨在通过定制化的AI代理,为企业提供快速准确的客户服务。它允许企业根据自己公司的业务和客户需求,创建个性化的AI客服代理。Chatmate提供了易于定制的聊天窗口小部件,以及丰富的分析功能,帮助企业跟踪AI客服的效果,了解客户的兴趣点。此外,Chatmate还提供了模型定制,允许企业根据品牌的声音和语调调整AI代理,选择顶级AI模型如GPT-4、LLaMA 70B和Mixtral。Chatmate还内置了安全措施,以确保AI代理不会提供误导性的回答,并诚实地表达其局限性。Chatmate的定价简单,适合所有规模的企业,提供免费试用和多种付费计划。
Beyond Presence 是一家专注于利用数字孪生技术打造类人对话体验的公司。其核心产品是交互式虚拟形象(Conversational Avatars),能够实现高度逼真的实时对话。这种技术通过模拟人类的外貌、语音和行为,为企业提供了一种全新的客户服务、销售和培训解决方案。它不仅能够降低人力成本,还能实现 24/7 的不间断服务,提升客户满意度和忠诚度。此外,该产品支持多种语言,能够满足全球不同地区用户的需求。Beyond Presence 的产品定位是为企业提供高效、个性化且具有创新性的数字交互工具,其价格策略灵活,包括免费试用、个人、专业、商业和企业等多种套餐,以满足不同规模和需求的客户。
Lang.ai is a cutting-edge AI platform designed to enhance customer experience (CX) insights and automation. It leverages advanced AI to provide real-time, granular insights tailored to the complexity of various business needs. Lang.ai goes beyond traditional chatbots by enabling businesses to build trusted AI workflows that make decisions backed by accurate insights. The platform is trusted by mid-market companies and scales alongside their growth, addressing complex CX problems that traditional helpdesks and chatbots cannot solve. Lang.ai's features include intelligent triage, email automation, continuous chatbot improvement, granular tagging, proactive alerts, and automated topic discovery. It integrates seamlessly with popular helpdesks like Zendesk, Salesforce, Intercom, and Kustomer, ensuring data privacy and security with SOC2, HIPAA, and GDPR compliance. The platform's control and transparency are critical for handling customer data, and it has a proven track record of saving time and improving efficiency for customer support teams.