客户服务
Beyond Presence 是一家专注于利用数字孪生技术打造类人对话体验的公司。其核心产品是交互式虚拟形象(Conversational Avatars),能够实现高度逼真的实时对话。这种技术通过模拟人类的外貌、语音和行为,为企业提供了一种全新的客户服务、销售和培训解决方案。它不仅能够降低人力成本,还能实现 24/7 的不间断服务,提升客户满意度和忠诚度。此外,该产品支持多种语言,能够满足全球不同地区用户的需求。Beyond Presence 的产品定位是为企业提供高效、个性化且具有创新性的数字交互工具,其价格策略灵活,包括免费试用、个人、专业、商业和企业等多种套餐,以满足不同规模和需求的客户。
Lang.ai is a cutting-edge AI platform designed to enhance customer experience (CX) insights and automation. It leverages advanced AI to provide real-time, granular insights tailored to the complexity of various business needs. Lang.ai goes beyond traditional chatbots by enabling businesses to build trusted AI workflows that make decisions backed by accurate insights. The platform is trusted by mid-market companies and scales alongside their growth, addressing complex CX problems that traditional helpdesks and chatbots cannot solve. Lang.ai's features include intelligent triage, email automation, continuous chatbot improvement, granular tagging, proactive alerts, and automated topic discovery. It integrates seamlessly with popular helpdesks like Zendesk, Salesforce, Intercom, and Kustomer, ensuring data privacy and security with SOC2, HIPAA, and GDPR compliance. The platform's control and transparency are critical for handling customer data, and it has a proven track record of saving time and improving efficiency for customer support teams.